Frequently Asked Questions

Yep. Browsing profiles, cost guides, and troubleshooting guides doesn't cost you anything, and you don't need to make an account.

That's between you and the contractor, not us. Some charge a trip or diagnostic fee, some don't. Ask before they come out: what does the visit cost, and what does that cover? A contractor who's straight with you about that on the phone is usually straight with you about everything else, too.

Because they're not all pricing the same job. Cost depends on depth, ground conditions, casing, pump and pressure equipment, permits, and how hard the site is to access (two contractors can walk the same property and land on different numbers and both be right). Ask each one to break the quote into pieces: drilling, casing, pump, tank, startup, instead of one lump sum, so you're actually comparing apples to apples.

We show what we've got. License numbers where we have them, insurance where a contractor's told us about it. But we're not calling the state every morning to double-check, and licenses lapse. Before you hire anyone, verify their license status yourself with your state's licensing board and ask to see a current certificate of insurance. Takes five minutes, saves a lot of grief.

No, and be a little wary of anyone who tells you they can. Nobody knows what's underground for certain until the bit's already down there. What you can get in writing beforehand is their dry-hole policy: what happens, and what you owe, if the well comes in dry or the yield's too low. Get that answer before anyone starts drilling, not after.

Honestly, we can't tell you that from a description, and neither can anyone else without testing it. Smell, taste, and staining are worth taking seriously, but they don't diagnose themselves. A water test tells you what's actually in there. Look for a contractor who lists water testing, or just ask them where they'd send a sample.

First off, you're not the only one this has happened to. It's one of the more common frustrations we hear about. Pull together whatever paperwork you have: the original quote, work orders, drilling logs, photos, dates. When you bring in someone new for a second opinion, that paper trail is what lets them understand what's already been done instead of starting from scratch.

Ask for the well log, any past water test results, and how the well is shared or maintained if it serves more than one property. If there's no paperwork on file, a pre-purchase well inspection is worth paying for. It's a lot cheaper than finding out about a bad well after you already own it. Give yourself more lead time than you think you need if closing is coming up soon.

That's a conversation to have before the rig shows up, not after. Ask about access routes, where the drilling spoil goes, whether restoration is included in the price, and who's on the hook for a torn-up driveway or a damaged tree. Get it in writing. "We'll take care of it" isn't the same as a line item.

We're adding areas over time. If your ZIP isn't listed yet, browse by state below. Plenty of drillers work well outside their home city, so there may be someone closer than you'd guess. Every ZIP search that comes back empty also tells us where to expand next.

No, we're a directory, not a referral service. Being listed here isn't us vouching for anyone. What we try to do instead is put licensing info, service areas, and comparison details in one place, and tell you what's worth asking before you hire anyone.

There's a form for it. Tell us your service area, license details, and how customers can reach you. A real person reviews every submission before it goes live; nothing auto-publishes.

Claim it. Once we've confirmed you're actually connected to the business, you get direct control: fix wrong info, fill in your service area, add your dry-hole policy, whatever's missing or out of date.

A standard listing is free, full stop, and always will be. If you want to stand out more (top placement on your city and service pages), that's a paid option, but nobody's required to take it.

We ask the homeowner what's actually going on before we send it your way: what they're seeing, where, how urgent. It won't wipe out vague calls entirely, but it beats starting every callback from zero.

You can mark yourself as not currently taking new jobs, and your listing stays up for when that changes. A lot of contractors keep their profile current even while they're slammed, just so people know when to check back.

Claiming the listing is the fastest way. You get to edit it directly. If you'd rather not claim it yet, send us the correction through the contact form and we'll get it fixed.

It's what you tell a customer happens if the well comes in dry or below the yield they need. Do they owe for the attempt? What are their options? It's one of the first things customers want to know, so spelling it out on your profile means fewer of those conversations happening for the first time on-site.